When you arrive, you will be given an application to complete.  Clients are seen on a first-come, first-served basis.  When your name is called, you will meet with a township investigator for an interview.  During the interview, you will be asked to provide documents that are necessary for determining your eligibility for assistance.  If any of your documentation is available online, such as bank transactions, utility bills, pay stubs, etc., you may use our computers to print out your information.  If you need help obtaining information, the staff will try to help by obtaining it for you, or possibly finding alternative documents that will satisfy the requirement.
 
If you do not have the required documents, or if additional documents are needed, you will receive an action letter detailing what documents you must provide, as well as a return appointment.  By law, you have three business days to provide the information requested.  If the information is not provided in time, the request will be denied.
 
Once the documents are provided, the investigator will determine what you are eligible for, and to what extent, according to the Adams Township Standards, which are based on Indiana State Statutes.  In rare circumstances, the staff may pend your case for an additional three business days.
 
If your request is granted, the Trustee will issue a voucher to the vendor (landlord, utility company, etc.).  When the vendor signs and returns the voucher, the Trustee will issue payment.